Security Vulnerabilities

Other Agencies:

Other agencies leave you exposed with reactive patching and outdated security measures

With Interjar:

We provide proactive security monitoring, regular patches, and 24/7 vulnerability scanning

Slow Loading Times

Other Agencies:

Most agencies ignore performance until customers complain about slow sites

With Interjar:

We continuously monitor and optimize performance before issues impact your sales

Unexpected Costs

Other Agencies:

Hidden fees, surprise invoices, and unclear billing from tiered packages

With Interjar:

Simple £100/hour rate with detailed time logs - you know exactly what you're paying for

Other Agencies

  • Bronze £2,000/month

    • Basic support only
    • Email support (48hr response)
    • Limited monthly hours

  • Silver £3,000/month

    • Standard support
    • Phone support (24hr response)
    • Some proactive monitoring

  • Gold £4,000/month

    • Premium support
    • Direct developer access
    • Full monitoring & maintenance

Interjar

£100/hour For all clients, all the time

  • Direct developer access
  • Under 2-hour response times
  • Full proactive monitoring
  • Complete transparency
  • No minimum retainer required
  • All features included

Case Studies

Sosandar

99.9% uptime maintained

AIM-listed fashion brand with £40M+ revenue

View case study

Joanie Clothing

65% faster load times

Fashion retailer with 300% growth over 3 years

View case study

Priority Response Levels

  • P1 Critical
    15-minute response, 2-hour resolution target. Site down, checkout broken, payment gateway failed, security incident in progress. Senior developer paged immediately.

  • P2 Major
    2-hour response, same-business-day resolution. Single category broken, search not returning results, admin login broken, report failures. Active investigation begins inside the hour.

  • P3 Minor
    4-hour response, 2-business-day resolution. Cosmetic bugs, minor admin issues, single-product display problems, intermittent non-blocking errors.

  • P4 Scheduled
    Same-day acknowledgement, scheduled by sprint. New features, enhancements, content changes and planned development work. Estimate first, build second.

Proactive Services

  • Security patch monitoring and application within 2 hours of release
  • Extension and theme updates tested in staging
  • PHP version upgrades and compatibility fixes
  • Performance monitoring with alerting on Core Web Vitals and server response time
  • Uptime monitoring with 15 minute emergency response during UK business hours
  • Ad hoc development time for bug fixes, content changes and new features
  • Monthly report on hours used, issues resolved and recommendations for next month

Key Features

  • Direct Developer Access
    Speak directly with senior Magento developers who know your store inside out

  • Under 2-Hour Response
    Standard requests answered within 2 hours. Critical issues within 15 minutes.

  • Proactive Security
    Regular security patching, monitoring, and vulnerability assessments

  • Performance Monitoring
    Continuous site speed optimization and database performance tuning

  • Complete Transparency
    Detailed time logs, progress reports, and full visibility into all work

  • Custom Development
    Bespoke features, integrations, and modifications at the same hourly rate

Magento 2 Support

  • Magento 2 Core Support

    • Magento 2 version upgrades (2.4.x to latest)
    • Adobe Commerce and Open Source editions
    • PHP version upgrades (8.1 → 8.2 → 8.3)
    • Composer dependency management

  • Magento 2 Infrastructure

    • Elasticsearch / OpenSearch configuration
    • Redis and Varnish cache management
    • RabbitMQ message queue maintenance
    • Multi-store and multi-website setup

  • Magento 2 Security

    • Adobe security patch deployment
    • CSP header configuration
    • Two-factor authentication management
    • Admin security hardening

  • Magento 2 Performance

    • Full Page Cache configuration and debugging
    • Indexer management and scheduling
    • Static content deployment optimisation
    • Core Web Vitals monitoring

Process Overview

  1. First Contact: Tell us about your store and what you need. We respond within 4 business hours.
  2. Scoping & Discovery: We review your store, assess your setup, and deliver a clear proposal with scope and cost.
  3. Agreement: Simple, transparent terms on a rolling 30-day contract. No lock-ins, no hidden fees.
  4. Hosting Migration: If needed, we migrate your store to optimised infrastructure. Zero downtime, full data integrity.
  5. Onboarding & Setup: Automated deployment pipeline, staging environments, end-to-end testing, and monitoring (New Relic, Sentry).
  6. Initial Deployment: First deployment through our pipeline, confirming everything works with automated tests before touching your live site.
  7. Store Review: Comprehensive review of performance, security, code quality, and extension health with a prioritised action plan.
  8. Magento & Module Upgrades: Magento core, PHP, and all extensions brought up to date. Tested in staging, deployed with zero downtime.
  9. Ongoing Support: Proactive maintenance, security patching, performance monitoring, and dedicated development hours, month after month.

Support Features

24/7 Critical Support

Our automated monitoring watches your store around the clock. When a critical issue is detected during business hours, our team responds within 15 minutes.

  • Critical issue response: Under 15 minutes

Proactive Performance Monitoring

We keep your store running at peak performance with New Relic monitoring, ensuring a seamless customer experience. Performance issues are identified and resolved before they impact your sales.

  • Real-time performance tracking & optimization

Transparent Deployments

Gain full visibility into your production deployments, so you always know what's happening with your store. Every change is tracked, documented, and communicated clearly.

  • Complete deployment history and documentation

Instant Error Detection

Automated error reporting means we're aware of and working on a fix before you even know there's an issue. Our monitoring catches problems in real-time, ensuring minimal impact on your business.

  • Real-time error alerts and automatic resolution

Always Secure & Up-to-Date

Automated patch installation keeps your Magento store protected against the latest security threats. Security updates are applied promptly and safely, without disrupting your operations.

  • Automated security patches and vulnerability protection

Isolated Feature Previews

Review new features in a dedicated, private copy of your site. This lets you provide clear feedback faster and de-risks the entire development process, getting improvements to you sooner with complete confidence.

  • Safe feature testing and faster deployment cycles

Client Testimonials

  • "We really enjoy working with Interjar; the communication is great and the team are flexible and knowledgeable, using their Magento experience to recommend the best solutions for the site. We know we can always rely on them!"
    Sarah Gallagher
    Head of E-commerce, Joanie Clothing

  • "After going through a couple of agencies that did not meet our expectations, we were recommended Interjar and have now been with them for three years. Interjar are proper Magento experts and efficiently handle any issue or development requirements. I can highly recommend them."
    Christian Andersson
    Director, Tieroom

FAQ

  • How quickly do you respond to support requests? We respond to all support requests within 2 hours during business hours. For critical issues affecting your live site, we provide emergency response and work to resolve them as fast as possible.

  • What's included in a Magento retainer? Everything. Unlike tiered packages that lock features behind higher price points, our retainers include bug fixes, new features, performance optimisation, security patching, and strategic advice, all at £100/hour, billed to the minute.

  • Can I change my retainer hours month-to-month? Absolutely. Our rolling 30-day contracts let you scale hours up during busy seasons, reduce them during quieter periods, or pause entirely. No penalties, no lock-ins.

  • How do you handle Magento security patches? We monitor for new Magento security releases and apply patches promptly through our automated deployment process. Every patch is tested in a staging environment before going live, ensuring zero-downtime updates.

  • Do you offer performance and conversion optimisation? Yes. Site speed improvements, checkout optimisation, and conversion rate analysis are all part of our standard support. We use tools like New Relic and Sentry to identify bottlenecks and measure the impact of every change.

  • What reporting do I receive? You get full visibility into exactly how your retainer hours are spent. Every task is logged with detailed time tracking down to the minute, so you always know where your budget is going.

  • Which versions of Magento 2 do you support? We support all Magento 2.x versions, including Magento Open Source and Adobe Commerce. We actively maintain stores on Magento 2.4.7 and 2.4.8, manage upgrades from older 2.x versions, and support Adobe Commerce Cloud deployments.

  • Is Magento 2 support different from Magento 1 support? Yes. Magento 2 uses a completely different architecture: Composer-based dependency management, modern PHP, and Elasticsearch for catalog search. Our team specialises in Magento 2's deployment pipeline, module management, and performance tuning stack.

  • What is the difference between Magento support and Magento maintenance? We use the terms interchangeably. A Magento maintenance retainer covers security patching, extension updates, bug fixes, performance monitoring and developer time for small changes.

  • Do I need a minimum number of hours per month? No. Our retainers have no minimum. You pay for the time you use at £100 per hour and unused hours do not expire at the end of the month.

  • How quickly do you respond to Magento emergencies? Critical issues like a store outage or broken checkout are responded to within 15 minutes during UK business hours. Our emergency support service is available separately.

  • Can I cancel the retainer at any time? Yes. All our agreements are 30 day rolling with no lock-in. If you want to stop using us you give 30 days notice and we hand over all code, credentials and documentation.